Everything you need to know about running your school with Eedu.tech. Can't find what you're looking for? Reach out—we're here to help.
What is Eedu.tech?
Eedu.tech is a comprehensive school management system designed to streamline all aspects of school operations including academics, finance, student records, employee management, and more.
Who can use Eedu.tech?
Eedu.tech is designed for schools of all sizes - from small private schools to large institutions. It's suitable for primary schools, secondary schools, and higher institutions.
How long does it take to set up Eedu.tech?
Most schools can be up and running within 1-2 weeks. Our onboarding team provides comprehensive training and support to ensure a smooth transition.
Is Eedu.tech available on mobile?
Yes! Eedu.tech is fully responsive and works on all devices. We also offer dedicated mobile apps for iOS and Android for enhanced functionality.
Can I migrate my existing data to Eedu.tech?
Absolutely! Our data migration team can help you transfer your existing data from your current system to Eedu.tech with minimal disruption.
What are the pricing plans?
We offer three plans: Core (₦3,000/student/term), Advanced (₦5,000/student/term), and Elite (₦10,000/student/term). Each plan includes different features and support levels.
Is there a free trial?
Yes! We offer a 14-day free trial for all new schools. No credit card required. You get full access to all features during the trial period.
Can I change my plan later?
Absolutely! You can upgrade or downgrade your plan at any time. Changes take effect immediately, and we'll adjust your billing accordingly.
What payment methods do you accept?
We accept bank transfers, credit cards, and mobile money payments. We also offer flexible payment plans for annual subscriptions.
Is there a discount for annual billing?
Yes! We offer a 10% discount when you pay annually instead of per term. Contact our sales team for more details.
What features are included in each plan?
Core Plan includes basic features like student management and attendance. Advanced Plan adds financial management and reporting. Elite Plan includes all features plus AI-powered tools and priority support.
Can I customize the system for my school?
Yes! Eedu.tech is highly customizable. You can configure workflows, reports, and user roles to match your school's specific needs.
Does Eedu.tech support multiple campuses?
Yes! You can manage multiple campuses or branches from a single dashboard with centralized reporting and administration.
What integrations are available?
We integrate with popular payment gateways, SMS providers, email services, and accounting software. Custom integrations are also available.
Can I export data from Eedu.tech?
Yes! You can export data in various formats including Excel, PDF, and CSV. You always own your data and can export it anytime.
What are the system requirements?
Eedu.tech is cloud-based and works on any device with a modern web browser and internet connection. No special software installation required.
Is Eedu.tech mobile-friendly?
Yes! Eedu.tech is fully responsive and works perfectly on smartphones, tablets, and desktops.
What's your uptime guarantee?
We guarantee 99.9% uptime with automatic backups and redundant systems. Our infrastructure is hosted on secure, reliable cloud servers.
How often is Eedu.tech updated?
We release updates regularly with new features and improvements. Updates are deployed automatically without downtime.
Can I use Eedu.tech offline?
Our CBT module has offline capabilities. You can conduct exams offline and sync data when internet is available.
What support channels are available?
We offer support via email, phone, live chat, and in-app messaging. Our support team is available 24/7 for urgent issues.
What's the average response time?
We aim to respond to all support requests within 2 hours. Critical issues are addressed immediately.
Do you provide training?
Yes! We provide comprehensive onboarding training, video tutorials, documentation, and ongoing support to help your team master Eedu.tech.
Can you help with data migration?
Absolutely! Our migration team handles the entire process from your old system to Eedu.tech with zero data loss.
Is there a knowledge base?
Yes! We have an extensive knowledge base with articles, video tutorials, and best practices guides to help you get the most out of Eedu.tech.
How secure is Eedu.tech?
Security is our top priority. We use enterprise-grade encryption, regular security audits, and comply with international data protection standards.
Is my data encrypted?
Yes! All data is encrypted in transit (SSL/TLS) and at rest using AES-256 encryption. Your data is protected at all times.
How often are backups taken?
We take automated backups every hour with multiple recovery points. You can restore data from any backup point if needed.
Who has access to my data?
Only authorized personnel with proper credentials can access your data. You control user permissions and access levels through role-based access control.
Are you GDPR compliant?
Yes! Eedu.tech is fully GDPR compliant and also complies with local data protection regulations in Nigeria and other African countries.